Seminar Showcase 2019


Seven Cornerstones of

Epitomizing Your Hospitality Management

Unique Concept based on seven indicators of Staff Engagement(2), Customer Experience (2) and Business Branding (3).

Visionary Branding Seminars

How to apply Staff Recognition System

STAFFBRAVO
How to systemize and epitomize your staff recognition and rewarding. Based on a unique online system. (7~9 hrs)
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How to apply Staff Engagement

EMPLOYER BRANDING:
Systemizing and epitomizing Staff Engagement or Employer Branding based on our unique standard framework. (7~9 hrs) 
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How to apply a Total Branding Standard

SERVISIONAR BRAND
Corporate Values, Vision, Mission and Slogan. Service branding and Staff Engagement Branding combined, based on our unique standard framework. (10~12 hrs) Enquiry

Visionary Leadership Seminars

Turn Generational Liabilities to Assets

Boomers as supervisors, Millennials as New comers? How does it go? How to coach, educate, motivate, and communicate with different generations at work.
(~7 hrs)
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Recovery Culture beyond Usual

Turn complaint handling into Recovery Culture. Understanding all aspects of effective recovery. How to deal with staff imperfections.
(~7 hrs) 

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Recognition and Reward beyond Usual

Praise job well done, reward Extra Mile. How to set up your own recognition and reward system as part of visionary and inspirational management.
(~7 hrs)
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Customer Service & Experience Seminars

From Customer Care to Customer Delight

How to systemize and epitomize your customer service. What is your Customer Promise? How to go beyond promised services to delight customer emotionally.
(7~9 hrs)
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Customer Experience Management (C.E.M.)

How to design your unique and differentiated “C.E.M”. Service and Products’ Excellence are wasted, if Customer Experience is not designed and orchestrated.
(10~12 hrs)
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Inspired Practical Hospitality

Turn theories into 120 practical unique points of authentic hospitality. Implementation of Customer Experience Management
(7~9 hrs)
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