Showcase 2019-2020
Visionary Holistic Branding Seminars
How to apply Staff Recognition System
STAFFBRAVO
How to systemize and epitomize your staff recognition and rewarding. Based on a unique online system. (7~9 hrs)
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How to apply Staff Engagement
EMPLOYER BRANDING:
Systemizing and epitomizing Staff Engagement or Employer Branding based on our unique standard framework. (7~9 hrs)
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How to apply a Total Branding Standard
SERVISIONAR BRAND
Corporate Values, Vision, Mission and Slogan. Service branding and Staff Engagement Branding combined, based on our unique standard framework. (10~12 hrs) Enquiry
Visionary Leadership Seminars
How to turn Generational Liabilities to Assets
Boomers as supervisors, Millennials as New comers? How does it go? How to coach, educate, motivate, and communicate with different generations at work.
(~7 hrs)
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How to apply Recovery Culture beyond Usual
Turn complaint handling into Recovery Culture. Understanding all aspects of effective recovery. How to deal with staff imperfections.
(~7 hrs)
How to apply Recognition and Reward beyond Usual
Praise job well done, reward Extra Mile. How to set up your own recognition and reward system as part of visionary and inspirational management.
(~7 hrs)
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Extended Seminars: Service & Customer Experience
How to turn Customer Care to Customer Delight
How to systemize and epitomize your customer service. What is your Customer Promise? How to go beyond promised services to delight customer emotionally.
(7~9 hrs)
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How to apply Customer Experience Management (C.E.M.)
How to design your unique and differentiated “C.E.M”. Service and Products’ Excellence are wasted, if Customer Experience is not designed and orchestrated.
(10~12 hrs)
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How to turn vision into inspired practical Hospitality
Turn theories into 120 practical unique points of authentic hospitality. Implementation of Customer Experience Management
(7~9 hrs)
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