Servisionar Training Center
Importance of Handling Complaints
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Importance of Handling Complaints
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Question 1 of 8
1. Question
Why people don’t complain? (even they have reason to)
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Question 2 of 8
2. Question
Why people complain?
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Question 3 of 8
3. Question
Which of the following are Service Recovery Strategies?
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Question 4 of 8
4. Question
What is the service recovery paradox?
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Question 5 of 8
5. Question
What is the slogan of branded service recovery?
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Question 6 of 8
6. Question
What are the 2 best steps of handling complaints on the pyramid of Progression to Respond to complaints?
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Stage 4 and Stage 5 are the best ways to resolve customer complaints.
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Question 7 of 8
7. Question
Which are the characteristics of Opportunity Complainer?
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Question 8 of 8
8. Question
Acronym H.E.A.R.T. stands for Handling Complaints effectively. Which one of parts is not correct?
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